FAQ

Our Australian-made products are formulated by highly skilled cosmetic chemists, ensuring that they do not contain any harmful chemicals. Additionally, we are proud to state that our products are not tested on animals.

Please consult the complete list of ingredients and their respective functions available on our website, ensuring thorough examination. Regrettably, we are unable to accommodate returns or initiate a reimbursement for products that may cause sensitivities or allergies. Should you require any assistance, we are delighted to address any inquiries regarding our products through either Live Chat or email.

We suggest you consider your skin's needs. It is essential to refrain from overusing any product, as it may lead to adverse reactions. While our products are meticulously formulated, unforeseen changes in your body can arise. To ensure a smooth transition, it is best to introduce new skincare products gradually into your routine.

Yes, our day & night moisturisers are designed to be suitable for all skin types. The formulations are typically lightweight and won't clog pores, making them suitable for oily and dry skin. Additionally, they provide enough hydration for dry skin without feeling greasy. Our key Ingredients help to hydrate and nourish the skin without causing irritation. However, even with a universal formula, it's always essential to perform a patch test before using a new product, to ensure it agrees with your skin. If you have specific skin concerns, like excessive dryness or severe acne, you may need to consult a dermatologist.

You can layer the products as per your skin needs, but it is important to pay attention and react to your skin's signals.

Serums are formulated with potent active compounds that specifically target various skin concerns, including hyperpigmentation, wrinkles, and dullness. These active ingredients have the capability to deeply penetrate the skin, leading to noticeable improvements with regular usage.

To protect your skin from the sun's rays, wearing sunscreen on a daily basis is crucial. Furthermore, incorporating antioxidants like vitamin C into your skincare routine can effectively counteract free radicals. Additionally, it is advisable to avoid smoking and excessive alcohol consumption as these factors can accelerate the aging process.

Yes, Yes, Yes! Make sure to apply sunscreen daily, regardless of the weather. The harmful rays of the sun can cause damage to your skin, leading to premature aging and even skin cancer. Using sunscreen can protect your skin from oxidative stress, such as free radicals, which are present in our environment every day.

Our products are formulated to be safe and well tolerated on skin that has received dermal filler treatments. They offer hydration, nourishment, and targeted benefits like anti-aging or brightening. The effectiveness of our creams & serums is determined by the ingredients and formulation used. If you are new to facial injectables, ensure you discuss with your injector the appropriate time to resume your usual beauty routine.

Venustas Estetica ensures that your privacy is respected. Therefore, any information collected on this website adheres to the strict privacy guidelines outlined in the Australian Privacy Laws. Rest assured that Venustas Estetica will never disclose your information to any third party.

At Venustas Estetica, we ensure a hassle-free online shopping experience. Visit our refund policy page for more information.

If you believe your item is damaged, faulty, or incorrect, please don't hesitate to reach out to us via email at hello@venustas.com.au. We kindly request that you provide a detailed description of the issue along with any supporting photos or videos for better assistance.

You have the option to receive a store credit, refund, or exchange for any unused items with an unbroken security seal and in their original unopened condition. These items should be returned within 30 days from the date of purchase. Please note that we do not cover the delivery cost of returns, if you change your mind. Further information can be found in our refund policy.